Refund policy
Returns Eligibility
We accept returns within 14 days of delivery.
To be eligible for a return, the watch must be:
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Unworn and unused
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In original condition
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Returned with all original packaging, documentation, and accessories
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With all protective stickers and seals intact
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Not sized, adjusted, or altered in any way
Returns that do not meet these conditions may be refused.
Return Process
To request a return, please contact us within 14 days of delivery.
Once approved, you will receive return instructions.
Items must be returned using a fully insured and trackable shipping service.
Return Shipping
Customers are responsible for all return shipping costs.
We are not responsible for items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed within 7 business days of inspection.
Refunds are issued via bank transfer to the original payer’s bank account.
Faulty or Damaged Items
If your watch arrives faulty or damaged, please contact us within 48 hours of delivery with photos and a description of the issue.
We will arrange a repair, replacement, or refund in accordance with applicable consumer protection laws.
Contact Us
For all returns and refund enquiries, please contact us at: contact@novarewatches.com