Terms of service

Overview

By accessing this website and placing an order, you agree to be bound by the following Terms of Service.
These terms apply to all visitors and customers of our store.

Authorisation & Brand Affiliation

We are an independent watch retailer and are not an authorised dealer for any of the watch brands unless explicitly stated.

We are not affiliated with, endorsed by, or connected to any of the watches we sell or its parent companies.

All trademarks, brand names, and logos are the property of their respective owners and are used for identification purposes only.

Authenticity

All watches sold by us are guaranteed to be authentic.

Each watch is sourced through legitimate channels and inspected prior to sale.

Eligibility

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

Products

All watches are described as accurately as possible.
Minor variations in colour, finish, or appearance may occur and do not constitute a defect.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or incorrect pricing.

Pricing

All prices are listed in pound sterling(GBP) and include applicable taxes unless stated otherwise.

We reserve the right to change prices at any time without prior notice.

Payment

Payment is accepted via bank transfer only.

After placing an order, you will receive an invoice with payment instructions.
Payment must be completed within 24 hours of invoice issue.

Orders not paid within this timeframe will be cancelled.

Order Confirmation

An order is considered confirmed only once full payment has been received and verified.

Shipping

Orders are dispatched only after payment confirmation.

Shipping times provided are estimates and may vary depending on destination and courier.

We are not responsible for delays caused by customs, couriers, or events outside our control.

Risk & Delivery

Risk of loss or damage passes to the customer once the order has been delivered.

Customers are responsible for providing accurate delivery information.

Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy, which forms part of these Terms of Service.

Warranty

We provide a 30-day store warranty covering mechanical manufacturing defects only, starting from the date of delivery.

This warranty does not constitute a manufacturer’s warranty.

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear

• Accidental damage or impact damage

• Water damage unless otherwise stated

• Misuse, negligence, or improper care

• Damage caused by unauthorised repairs, servicing, or modifications

• Cosmetic issues occurring after delivery

Warranty Claims

Any warranty claims must be reported within the 30-day warranty period.

Proof of purchase is required.
We reserve the right to inspect the watch before approving any repair, replacement, or refund.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Intellectual Property

All content on this website, including images, text, logos, and designs, is our property and may not be used without prior written permission.

Governing Law

These Terms of Service are governed by the laws of the United Kingdom.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect once published on this website.

Contact Information

For questions regarding these Terms of Service, please contact us at:
contact@novarewatches.com